Privacy Policy Page
Effective as from 18 November 2025
Welcome to www.iléwatt.fr (hereinafter referred to as the “Website”) or the Iléwatt application (hereinafter referred to as the "Application").
The Policy on Personal Data and Cookies (hereinafter the "Policy") has been drawn up to inform you of your rights and freedoms regarding our use of your personal data and describes the measures we take to protect said data.
The European Metropolis of Lille is the "data controller" for personal data relating to the management of the Application. The data is processed in accordance with applicable law.
When you use the Application, depending on your profile, your personal data may be processed as follows.
| Purpose | Personal data categories | Legal basis | Storage period |
|---|---|---|---|
| Subscription to an electric vehicle charging service Processing of customer complaints | Identification data (last name, first name, shipping and billing address, email, phone number, type of subscription), History of bookings and charges, history of favourite charging stations, Economic and financial (private) (the 4 last digits of your credit card) | Information collected is necessary for the performance of the contract with European Metropolis of Lille, and could otherwise not be performed. | 5 years after termination of the commercial relationship with the subscriber |
| Management of the contractual relationship (sending administrative letters or emails) - Subscribers and website users | Last name, First Name, e-mail, shipping and billing address, phone number | Information collected is necessary for the performance of the contract with European Metropolis of Lille, and could otherwise not be performed. | 5 years after termination of the commercial relationship with the subscriber |
| Mailing of Newsletter Customized content And-or commercial offers - Subscribers and website users - Non-subscriber customers with a user account who have already used the service | Last name, First Name, e-mail | Legitimate interest | Until the use of the right to object or 3 years after the latest contact |
| Mailing of commercial offers - Non-subscribers prospects with a user account who have never used the service | Last name, First Name, e-mail | Consent | Until the use of the right to object or 3 years after the latest contact |
| Mailing of surveys regarding: Satisfaction usage of electric vehicle and charging stations - Subscribers with a user account | Last name, First Name, e-mail | Legitimate interest | Duration necessary to conduct the survey |
Personal data categories
Identification data (last name, first name, shipping and billing address, email, phone number, type of subscription), History of bookings and charges, history of favourite charging stations, Economic and financial (private) (the 4 last digits of your credit card)
Legal basis
Information collected is necessary for the performance of the contract with European Metropolis of Lille, and could otherwise not be performed.
Storage period
5 years after termination of the commercial relationship with the subscriber
Personal data categories
Last name, First Name, e-mail, shipping and billing address, phone number
Legal basis
Information collected is necessary for the performance of the contract with European Metropolis of Lille, and could otherwise not be performed.
Storage period
5 years after termination of the commercial relationship with the subscriber
Personal data categories
Last name, First Name, e-mail
Legal basis
Legitimate interest
Storage period
Until the use of the right to object or 3 years after the latest contact
Personal data categories
Last name, First Name, e-mail
Legal basis
Consent
Storage period
Until the use of the right to object or 3 years after the latest contact
Personal data categories
Last name, First Name, e-mail
Legal basis
Legitimate interest
Storage period
Duration necessary to conduct the survey
In order to carry out the processing operations provided for in this Policy, your personal data may be communicated to certain departments of the data controller or companies of Compagnie TotalEnergies (in particular TotalEnergies Marketing Services and TEVGO), as well as to certain service providers, in particular those working in marketing or satisfaction surveys.
The data controller has in place appropriate measures to protect the security and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties.
A cookie is a file that records information about how you browse the Application, making it easier to use.
Cookies are text files that are stored on your terminal. They provide access to information about you. Some of the cookies belong to the publisher of the Application (first party); others belong to third-party operators (third party).
The following table gives a detailed view of each cookie/tracker.
We activate cookies and other trackers once you have given your consent, except for technical cookies and trackers that are essential to provide the service you request on the Application.
| Category | Type | Name | Purpose | Supplier | Duration |
|---|---|---|---|---|---|
| Technical cookie: authentication | Essential | AUTH_LEGACY_SESSION | The information is necessary for the Application to work correctly and for authentication | TotalEnergies charging service | Session duration |
| Cookie (geolocation) | Optional | SPK MapBox | Users may decide to share their geolocation to improve their experience on the Application (subject to their consent) | MapBox | Session duration |
| Cookie (geolocation) | Optional | Browser | Users may decide to share their geolocation to improve their experience on the Application (subject to their consent) | User's browser | Session duration |
| Technical and functional cookies | Essential | utag_main, utag_main_, tealium_segment, utag_env_ | These cookies may be added when you accept the 'Tealium' service. They let you manage the activation or non-activation of other cookies contained in the Tealium tag management system | Tealium | 13 months |
| Statistical cookies | Optional | atuserid | Client-side visitor identifier cookie (overrides server-side) | Piano Analytics | 6 months |
| Statistical cookies | Optional | Atauthority | CNIL exemption cookie enabling visitor consent to be stored/recorded | Piano Analytics | 6 months |
| Statistical cookies | Optional | Idirxvr | Historical visitor identifier (backup server-side visitor identifier cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atidx | Secure visitor identifier (backup server-side visitor identifier cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atid | Main visitor identifier (backup server-side visitor identifier cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atreman | Used to store the campaign in non-volatile memory | Piano Analytics | 30 days |
| Statistical cookies | Optional | Atsession | List of new campaigns encountered during a visit, to avoid measuring the same campaign more than once | Piano Analytics | 30 days |
Type
Essential
Name
AUTH_LEGACY_SESSION
Purpose
The information is necessary for the Application to work correctly and for authentication
Supplier
TotalEnergies charging service
Duration
Session duration
Type
Optional
Name
SPK MapBox
Purpose
Users may decide to share their geolocation to improve their experience on the Application (subject to their consent)
Supplier
MapBox
Duration
Session duration
Type
Optional
Name
Browser
Purpose
Users may decide to share their geolocation to improve their experience on the Application (subject to their consent)
Supplier
User's browser
Duration
Session duration
Type
Essential
Name
utag_main, utag_main_, tealium_segment, utag_env_
Purpose
These cookies may be added when you accept the 'Tealium' service. They let you manage the activation or non-activation of other cookies contained in the Tealium tag management system
Supplier
Tealium
Duration
13 months
Type
Optional
Name
atuserid
Purpose
Client-side visitor identifier cookie (overrides server-side)
Supplier
Piano Analytics
Duration
6 months
Type
Optional
Name
Atauthority
Purpose
CNIL exemption cookie enabling visitor consent to be stored/recorded
Supplier
Piano Analytics
Duration
6 months
Type
Optional
Name
Idirxvr
Purpose
Historical visitor identifier (backup server-side visitor identifier cookie)
Supplier
Piano Analytics
Duration
13 months
Type
Optional
Name
Atidx
Purpose
Secure visitor identifier (backup server-side visitor identifier cookie)
Supplier
Piano Analytics
Duration
13 months
Type
Optional
Name
Atid
Purpose
Main visitor identifier (backup server-side visitor identifier cookie)
Supplier
Piano Analytics
Duration
13 months
Type
Optional
Name
Atreman
Purpose
Used to store the campaign in non-volatile memory
Supplier
Piano Analytics
Duration
30 days
Type
Optional
Name
Atsession
Purpose
List of new campaigns encountered during a visit, to avoid measuring the same campaign more than once
Supplier
Piano Analytics
Duration
30 days
How to withdraw your consent
When you first connect to the Application, you may or may not give your consent to the use of cookies and/or configure your settings. If you wish to change your mind at a later date, you can manage your cookies by going to the footer of the Application or by clicking on the "cookies" button.
To delete cookies that have already been installed, please refer to the instructions provided by your operating system (Windows, OS X, etc.).
If the Application provides access to third-party websites, said sites are not governed by this Policy. We recommend that you consult the personal data policy of said sites for further information.
In accordance with current regulations, you have the right to access and rectify your data. For processing based on the contractual relationship (performance of a contract), you also have the right to the deletion and portability of your data and may request limitation of processing.
To exercise your rights and consult us about the processing of your personal data, please contact TEVGO - Tour Michelet, Bâtiment B, 24 Cours Michelet, 92800 Puteaux, or send an e-mail to donneespersonnelles@tevgo.fr. If, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the CNIL