Privacy Policy

23 July 2024

Welcome the website www.ilewatt.fr or the Iléwatt application (hereinafter referred to as the "Application").

The Policy on Personal Data and Cookies (hereinafter, the "Policy") has been drawn up to inform you of your rights and freedoms regarding our use of your personal data and describes the measures we take to protect said data.

The European Metropolis of Lille is the "data controller" for personal data relating to the management of the Application. The data is processed in accordance with applicable law.

1. Purpose, basis for processing the data collected, storage period, category of data collected

When you use the Application, depending on your profile, your personal data may be processed as follows.

Purpose	Personal data categories	Legal base	Storage period
Subscription to an electric vehicle charging service	Identification details (surname, first name, billing address, email address, telephone number, password)	The information collected is necessary for the performance of the contract	5 years after the end of the commercial relationship with subscribers
Payment for the electric charging service and billing	Bank details (card number, expiry date, security code), surname, first name, postal address, e-mail address, telephone number, etc.	The information collected is necessary for the performance of the contract. Legal obligation: fight against money laundering and terrorist financing	Banking information: the time needed for the transaction 5 years after the end of the commercial relationship with the subscriber Billing: 10 years
Management of the charging service and preferences	Charging session log Log of favourite charging points Favourite stations and networks	The information collected is necessary for the performance of the contract	5 years after the end of the commercial relationship with the subscriber
Sending an identification session	E-mail address	The information collected is necessary for the performance of the contract.	Session duration
Processing of user requests: technical support, complaints and incidents	Identification details: Surname, first name, e-mail address	Legitimate interest: this information is necessary in order to respond to the user's request	1 year after the complaint was lodged or closed
Sending newsletters And/or personalised content And/or commercial offers	Surname, first name, email address	Legitimate interest	Until you exercise your right to object or 3 years from the last contact
Sending satisfaction and usage surveys on vehicles and electric charging			Time required to attain the objective of the survey

Subscription to an electric vehicle charging service

Personal data categories

Identification details (surname, first name, billing address, email address, telephone number, password)

Legal base

The information collected is necessary for the performance of the contract

Storage period

5 years after the end of the commercial relationship with subscribers

Payment for the electric charging service and billing

Personal data categories

Bank details (card number, expiry date, security code), surname, first name, postal address, e-mail address, telephone number, etc.

Legal base

The information collected is necessary for the performance of the contract.
Legal obligation: fight against money laundering and terrorist financing

Storage period

Banking information: the time needed for the transaction

5 years after the end of the commercial relationship with the subscriber

Billing: 10 years

Management of the charging service and preferences

Personal data categories

Charging session log
Log of favourite charging points
Favourite stations and networks

Legal base

The information collected is necessary for the performance of the contract

Storage period

5 years after the end of the commercial relationship with the subscriber

Sending an identification session

Personal data categories

E-mail address

Legal base

The information collected is necessary for the performance of the contract.

Storage period

Session duration

Processing of user requests: technical support, complaints and incidents

Personal data categories

Identification details:
Surname, first name, e-mail address

Legal base

Legitimate interest: this information is necessary in order to respond to the user's request

Storage period

1 year after the complaint was lodged or closed

Sending newsletters
And/or personalised content
And/or commercial offers

Personal data categories

Surname, first name, email address

Legal base

Legitimate interest

Storage period

Until you exercise your right to object or 3 years from the last contact

Sending satisfaction and usage surveys on vehicles and electric charging

Personal data categories

Legal base

Storage period

Time required to attain the objective of the survey

2. Data recipient

In order to carry out the processing operations provided for in this Policy, your personal data may be communicated to certain departments of the data controller or companies of Compagnie TotalEnergies (in particular, TEVGO), as well as to certain service providers, in particular those working in marketing or satisfaction surveys.

3. Security and confidentiality of your data

The data controller has in place appropriate measures to protect the security and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties.

4. Cookie management

A cookie is a file that records information about how you browse the Application, making it easier to use.

Cookies are text files that are stored on your terminal. They provide access to information about you. Some of the cookies belong to the publisher of the Application (first party); others belong to third-party operators (third party).

The following table gives a detailed view of each cookie/tracker.

We activate cookies and other trackers once you have given your consent, except for technical cookies and trackers that are essential to provide the service you request on the Application.

Category	Type	Name	Purpose	Supplier	Duration
Technical cookie: authentication	Essential	AUTH_LEGACY_SESSION	The information is necessary for the Application to work correctly and for authentication	TotalEnergies charging service	Session duration
Cookie (geolocation)	Optional	SPK MapBox	Users may decide to share their geolocation to improve their experience on the Application (subject to their consent)	MapBox	Session duration
Cookie (geolocation)	Optional	Browser	Users may decide to share their geolocation to improve their experience on the Application (subject to their consent)	User's browser	Session duration
Technical and functional cookies	Essential	utag_main, utag_main_, tealium_segment, utag_env_	These cookies may be added when you accept the 'Tealium' service. They let you manage the activation or non-activation of other cookies contained in the Tealium tag management system	Tealium	13 months
Statistical cookies	Optional	atuserid	Client-side visitor identifier cookie (overrides server-side)	Piano Analytics	6 months
Statistical cookies	Optional	Atauthority	CNIL exemption cookie enabling visitor consent to be stored/recorded	Piano Analytics	6 months
Statistical cookies	Optional	Idirxvr	Historical visitor identifier (backup server-side visitor identifier cookie)	Piano Analytics	13 months
Statistical cookies	Optional	Atidx	Secure visitor identifier (backup server-side visitor identifier cookie)	Piano Analytics	13 months
Statistical cookies	Optional	Atid	Main visitor identifier (backup server-side visitor identifier cookie)	Piano Analytics	13 months
Statistical cookies	Optional	Atreman	Used to store the campaign in non-volatile memory	Piano Analytics	30 days
Statistical cookies	Optional	Atsession	List of new campaigns encountered during a visit, to avoid measuring the same campaign more than once	Piano Analytics	30 days

Technical cookie: authentication

Type

Essential

Name

AUTH_LEGACY_SESSION

Purpose

The information is necessary for the Application to work correctly and for authentication

Supplier

TotalEnergies charging service

Duration

Session duration

Cookie (geolocation)

Type

Optional

Name

SPK MapBox

Purpose

Users may decide to share their geolocation to improve their experience on the Application (subject to their consent)

Supplier

MapBox

Duration

Session duration

Cookie (geolocation)

Type

Optional

Name

Browser

Purpose

Users may decide to share their geolocation to improve their experience on the Application (subject to their consent)

Supplier

User's browser

Duration

Session duration

Technical and functional cookies

Type

Essential

Name

utag_main, utag_main_, tealium_segment, utag_env_

Purpose

These cookies may be added when you accept the 'Tealium' service. They let you manage the activation or non-activation of other cookies contained in the Tealium tag management system

Supplier

Tealium

Duration

13 months

Statistical cookies

Type

Optional

Name

atuserid

Purpose

Client-side visitor identifier cookie (overrides server-side)

Supplier

Piano Analytics

Duration

6 months

Statistical cookies

Type

Optional

Name

Atauthority

Purpose

CNIL exemption cookie enabling visitor consent to be stored/recorded

Supplier

Piano Analytics

Duration

6 months

Statistical cookies

Type

Optional

Name

Idirxvr

Purpose

Historical visitor identifier (backup server-side visitor identifier cookie)

Supplier

Piano Analytics

Duration

13 months

Statistical cookies

Type

Optional

Name

Atidx

Purpose

Secure visitor identifier (backup server-side visitor identifier cookie)

Supplier

Piano Analytics

Duration

13 months

Statistical cookies

Type

Optional

Name

Atid

Purpose

Main visitor identifier (backup server-side visitor identifier cookie)

Supplier

Piano Analytics

Duration

13 months

Statistical cookies

Type

Optional

Name

Atreman

Purpose

Used to store the campaign in non-volatile memory

Supplier

Piano Analytics

Duration

30 days

Statistical cookies

Type

Optional

Name

Atsession

Purpose

List of new campaigns encountered during a visit, to avoid measuring the same campaign more than once

Supplier

Piano Analytics

Duration

30 days

How to withdraw your consent

When you first connect to the Application, you may or may not give your consent to the use of cookies and/or configure your settings. If you wish to change your mind at a later date, you can manage your cookies by going to the footer of the Application or by clicking on the "cookies" button.

To delete cookies that have already been saved, please follow the procedure for your operating system (Windows, OS X, etc.).

5. External links

If the Application provides access to third-party websites, said sites are not governed by this Policy. We recommend that you consult the personal data policy of said sites for further information.

6. Your rights/contact

In accordance with current regulations, you have the right to access and rectify your data. For processing based on the contractual relationship (performance of a contract), you also have the right to the deletion and portability of your data and may request limitation of processing.

To exercise your rights and consult us about the processing of your personal data, please contact TEVGO -Tour Michelet, Bâtiment B, 24 Cour Michelet, 92800 Puteaux, or send an e-mail to donneespersonnelles@tevgo.fr. If, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the CNIL.